Lenovo has embarked on an enterprise-wide digital transformation journey, and has tapped RPA software company UiPath to automate its HR processes.
To support this effort, Lenovo’s global IT team has identified and implemented new digital transformation initiatives across its finance, human resources (HR) and internal audit departments.
Managing a large workforce has led to high workloads for the global HR team, who has to grapple with multiple tedious, repetitive, and time consuming processes every month. Because of this, Lenovo’s global IT team identified the following areas where they would deploy software robots:
- Personal income tax declaration.
- Expenses reimbursement.
- Payroll calculation.
As a start, Lenovo built a tax declaration robot that can automatically download data, generate individual income tax files, perform income tax declarations and data verification, and automatically rerun when an exception occurs.
Robots have also been built to enable highly visualised, structured, and digitalised payroll calculation processes, which facilitates the tracking of employee attendance in an efficient and convenient manner.
The robots also can also identify invoices through optical character recognition (OCR) software, and automatically generate, upload, and submit files in reimbursement processes. As a result, Lenovo said it has achieved time savings of over 90%, increased recognition accuracy rate by nearly 99%, and “substantially” improved verification quality and timeliness on processes.
Since implementing the robots, Lenovo claims it has not encountered any business errors in such areas, and efficiency has increased by 5-8 times, ensuring the timeliness of tax declaration and payroll payment. This helped the HR team to save at least 6,000 hours per year, freeing them to do more value-added work.
“Lenovo has been implementing UiPath to automate processes throughout our company, with the goal of gaining efficiencies and freeing up our employee’s time to focus on more rewarding types of work. The results so far have been very positive, including faster processes. Even better, our employees report an enhanced work experience, as now they can put their energy toward more engaging, higher-order activities. Our next step is looking at how we can bring this type of automation even further to other areas of Lenovo, as we continue our digital transformation journey,” said Arthur Hu, SVP and Global CIO, Lenovo and CTO, Solutions and Services Group.
Through UiPath’s AI and automation technology, Lenovo’s robots were able to automate full departmental processes, such as HR onboarding identification through self-developed OCR.
“We are pleased to play a key role in Lenovo’s automation journey to increase efficiency and reduce complexity amidst the evolving needs and requirements of the organisation. Through our collaboration, we hope to establish Lenovo as a fully automated enterprise to support their business growth using our automation platform,” said Chris Weber, Chief Business Officer, UiPath.
