Leading brands in the Asiac-Pacific region have prioritised investments in the speed, scale and efficiency of their content creation capabilities and workflows to build stronger customer relationships and succeed in 2023, according to the 2023 Digital Trends Report from Adobe.
Findings show that, in parallel, leading brands are enhancing their existing marketing processes and technologies to make the most of their investments and ensure they seize every opportunity throughout the year.
The report is based on a global online survey fielded between September and November 2022 to select Econsultancy and Adobe lists. There were 9,247 qualified respondents, including 793 respondents from the Asia-Pacific region.
“Customer expectations for content-rich, personalised experiences have reached new heights,” said Duncan Egan, VP of Digital Experience Marketing at Adobe Asia-Pacific and Japan.
“To meet this, business leaders need to prioritise a content supply chain backed by workflow automation, built on a customer-centric strategy and streamlined for the entire content lifecycle,” said Egan.
Results show that 79% of senior APAC executives say demand for content has significantly increased. Yet despite this seemingly insatiable appetite from customers — who now crave dynamic digital experiences across a growing range of channels — only a quarter (25%) of brands rate themselves as “good” at creating and delivering content.
Industry leaders are therefore rethinking and streamlining their content supply chains, which cover content campaign planning, creation, delivery, and data analysis.
Efficiency and cost-reduction are the focus and 43% of senior APAC executives say they have already made their content processes more efficient.
Historically, efforts to accelerate content creation have come at the cost of employee time and freedom. Two in every five (41%) APAC marketing practitioners cite a lack of time to be creative as a barrier to delivering excellent customer experiences.
In addition, only one-quarter (25%) of APAC practitioners rate their organisations as “good” or “very good” at planning, scoping, prioritising, and assigning content to achieve measurable outcomes, compared to 33% globally.
Also, 41% cite workflow issues as a critical barrier holding back their marketing organisations.
To address this issue and strengthen their content machines in 2023, leading APAC brands have prioritised workflow management and digital collaboration across their content teams.
More than one-third (37%) have prioritised streamlining or automating collaboration processes so their teams can work faster and better, and 43% have prioritised using workflow automation to improve marketing and customer experience process efficiency. This is higher than the global average of 38%.
Investments in content and creative workflows reflect how leaders are prioritising improving processes and technologies to enable success in the current economic climate.
Almost half (45%) of APAC leaders plan to invest in new marketing and data technologies in 2023, while another third (33%) plan to maximise the value of existing technologies.
Some brands’ future planning may be suffering due to economic concerns, with 65% of senior brand executives in APAC report that emphasising immediate needs has come at the cost of longer-term planning and strategy.
This focus on immediate needs is not universal as some APAC respondents said they are looking ahead at new digital platforms and forms of engagement, with 41% indicating their organisations are learning about marketing in the metaverse.
