Korean Air goes all-in for Oracle support with Rimini Street

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Korean Airlines has extended its support agreement with Rimini Street to cover the airlines’ entire Oracle enterprise software portfolio. 

The Seoul-based global carrier originally switched from vendor support to Rimini Street Support for its Oracle Siebel software in 2019. Based on the success of this support move, Korean Air elected to consolidate support for its remaining Oracle software portfolio, including Oracle E-Business Suite, Fusion Middleware and Database, with Rimini Street. 

By switching to Rimini Street Support, Korean Air has been able to slash its Oracle software maintenance costs, enjoy more responsive and efficient support, maximise the investments made in its Oracle enterprise software and redeploy its liberated resources to strategic business and infrastructure initiatives.

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Rimini Street has been providing its award-winning annual support services for Oracle Siebel CRM to Korean Air for nearly two years. In April 2021, the airline migrated its Siebel production servers to Amazon Web Services and extended its agreement with Rimini Street to provide the same ultra-responsive annual support for their AWS-hosted environment as the company had come to rely on for their internally deployed software. 

Prior to moving the remainder of its Oracle software to Rimini Street Support, Korean Air’s IT team had been concerned with the high-cost/low-efficiency dynamic that it was experiencing with Oracle’s maintenance and support. The team found that the ERP vendor’s issue-response rates were lagging behind expectations. 

Taking into consideration the successful partnership Korean Air had already been experiencing with Rimini Street for their Siebel software support, the IT team ultimately decided to move the rest of its Oracle enterprise software, now hosted on AWS in the cloud, to Rimini Street and receive the same ultra-responsive, seamless support they had been experiencing for the last two years.

“The cost of maintaining the rest of our Oracle software and databases still accounted for a large portion of our IT budget,” said Seongyeon Park, ERP team leader in Korean Air’s IT department. 

“But with Rimini Street’s rapid response and proactive problem-solving approach, we now have a more agile partner supporting the stable operation of our mission-critical enterprise software in the cloud – all under a single roof,” said Park. “This move has provided us with even more efficiencies than we were experiencing previously, and it has freed up the team to focus on other more pressing business projects.”

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