Keppel’s smart building ambitions are taking shape through KLIK+, its in-house platform that manages how tenants and property managers interact with buildings. Developed to integrate with Keppel’s internal technology stack, KLIK+ now serves as a single interface for tenants and property managers to access workplace services and building functions.
When the company set out to modernise access across Keppel Bay Tower and Keppel South Central, it wanted a system that could support multiple buildings without adding complexity to day-to-day operations. Off-the-shelf solutions were too rigid for its needs, prompting Keppel to develop its own platform and integrate it with HID’s Mobile Access technology.
“We developed KLIK+ to make it easier for tenants and visitors to access and manage building services, and to address the limitations of traditional access systems, which tend to be less flexible and more resource-dependent,” said Bryan Ong, Managing Director, Real Estate IT Business Partner at Keppel.
Building KLIK+ internally meant it could link more effectively with Keppel’s existing systems for property management and tenant services. HID’s Mobile Access formed the basis for authentication, allowing the platform to manage access consistently across sites.
Integrating mobile access into a digital workplace
KLIK+ lets users manage building entry, visitor registration, and communication through a single app. HID’s technology underpins this by embedding mobile credentials and identity verification into the platform via SDKs and APIs.
“We adopted a centralised, cloud-based credential management system that uses HID Seos,” Ong said. “HID’s Mobile Access supports both iOS and Android devices, and its SDKs and APIs allowed us to add mobile access into KLIK+, so credentials can be issued and managed remotely across multiple sites.”
Through this integration, Keppel moved from physical access cards to digital credentials without major disruption. More than 4,000 users now use mobile credentials in the KLIK+ app to enter buildings and controlled areas.
Streamlining access management
The shift to digital access has transformed how property teams manage credentials. What used to involve back-and-forth with building security can now be handled directly within the system.
“The move to a cloud system lets property management teams issue or revoke credentials almost instantly, saving significant time and effort,” Ong observed. “At Keppel Bay Tower and Keppel South Central, this has resulted in a 65% reduction in access management costs per user annually.”
That improvement goes beyond cost efficiency: The new set-up has reduced issues such as misplaced cards and delayed activations, while creating a foundation that can be extended to more buildings as the platform scales.
Scalability and system design
For HID, the deployment at Keppel reflects a growing need for access systems that fit within broader enterprise frameworks rather than sit apart from them.
“HID’s Mobile Access is designed for scalability, making it suitable for Keppel’s regional and global footprint,” explained Nicholas Lim, Senior Manager, Physical Access Control Solutions, Singapore & Thailand at HID. “Built on a cloud platform, it allows administrators to manage access remotely across multiple sites.”
It’s HID’s Seos technology that underpins the mobile credentials used through KLIK+, maintaining encryption and identity protection standards expected in enterprise environments.
Collaboration in implementation
Rolling out a new access platform across multiple buildings required coordination between both technical and operational teams. HID and Keppel worked together to align the system with Keppel’s existing IT structure and on-site requirements.
“HID worked closely with Keppel’s technical and business teams to develop solutions suited to its digital roadmap,” said Lim.
That collaboration also gave Keppel a clearer framework for future upgrades, allowing additional features such as biometric verification and visitor management to be introduced without disrupting the system’s overall design.
Next phase of deployment
With the initial rollout complete, Keppel is preparing to extend KLIK+ to additional properties and explore new ways to use mobile credentials within the same platform.
“HID supports our evolving needs, which is especially important as we scale across different buildings, each with its own unique challenges,” Ong said.
That expansion is expected to include features such as biometric verification and authentication for shared services like vending machines or access to external events, building on the same framework already in place.
Towards integrated access management
Keppel’s rollout of KLIK+ reflects how enterprises are updating physical access systems to fit within broader digital frameworks. Rather than replacing existing infrastructure, Keppel has layered mobile credentials and cloud management onto its current set-up to improve efficiency and control.
For HID, the project demonstrates how mobile access can be tailored to different enterprise environments. For Keppel, it represents a gradual move toward unified building operations, where access management is simply one part of a connected digital estate.
