KDDI picks Oracle for smarter mobile payment, customer loyalty program 

KDDI, the operator of the au mobile phone service in Japan, chose Oracle Database to modernise its online payment brand au PAY, and customer loyalty program, au Ponta Points Program. 

By working with Oracle, au Pay payment processing is now five times faster than before, while au Ponta Points Program’s processing performance has improved by 200%. 

In addition, Oracle helps KDDI meet changing customer needs by enabling it to develop new services and applications 30% faster.

au PAY has approximately 31 million customers, while au Ponta Points Program is one of Japan’s most popular customer loyalty systems. 

Both au PAY and au Ponta Points Program continue to grow rapidly as Japanese consumers embrace mobile payments and a cashless lifestyle. 

To handle the increasing volume of data and transactions, KDDI urgently needed to update its system infrastructure.

“au PAY and au Ponta Points Program are indispensable services in our customers’ daily lives, especially when digital money becomes a form of compensation starting in April 2023,” said Nobuaki Kamada, general manager at KDDI’s DX Architect Department.

“Since these services must be available 24/7, we decided to redesign and build the IT architecture from the infrastructure up,” sai Kamada. “Now we are able to quickly develop and deliver services that meet the ever-changing needs of our customers.”

To further modernise the system infrastructure for au PAY and au Ponta Points Program, KDDI also deployed Oracle Real Application Clusters and Oracle Data Guard to achieve high performance and high availability. 

In addition, Oracle GoldenGate, which enables smooth data migration and synchronization and supports third-party databases, was used to ensure no downtime during the migration. 

The full migration was completed within a year, enabling KDDI to release and update new services through the upgraded platforms in a short period of time without any disruption.

“KDDI’s payment and customer point program are an important social infrastructure for consumers in Japan,” said Toshimitsu Misawa, member president of Oracle Japan.