Jio, Google Cloud push 5G to boost CX in India

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Reliance Jio Infocomm has teamed up with Google Cloud to leverage the latter’s scalable infrastructure and enable its retail business to achieve better operational efficiency, modernize and scale for growth, and deliver better performance and experiences to customers in India.

Google Cloud will provide an end-to-end cloud offering for fully automated lifecycle management of Jio’s 5G network and services.

Edge Cloud infrastructure from Google Cloud provides an open, highly scalable and high-performing platform for supporting Jio, which in turn empowers hundreds of millions of Jio subscribers that are expected to use the 5G service. 

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In addition, Jio and Google Cloud will collaborate to bring a portfolio of 5G edge computing solutions to help industries address real business challenges. Jio will explore building new services across gaming, healthcare, education, and video entertainment sectors. 

These services will use Jio’s 5G network, software and Google Cloud’s innovations in AI/ML, data and analytics, and other cloud-native technologies—delivered by Jio and powered by Google Cloud.

Also, Reliance will augment its compute workload for retail business taking advantage of Google’s AI/ML, e-commerce, and demand forecasting offerings.  This will help Reliance to rapidly grow its new commerce business to leverage Google Cloud with increased reliability and performance, as well as scale up as needed to respond to customer demand.  

Further, Jio will adopt Google Cloud’s scalable, serverless data analytics platform to advance its data-led innovation strategy.

“Jio will use Google Cloud’s cutting-edge technologies to power Jio’s 5G solutions and for powering the internal needs of key Reliance growth businesses like Reliance Retail, JioMart, JioSaavn and JioHealth.” said, Mukesh Ambani, chairman and managing director of Reliance Industries.

Sundar Pichai, CEO of Google and Alphabet, said that as part of this collaboration, Reliance will also shift its core retail businesses to Google Cloud infrastructure which will enable them to scale up and improve customer experience. 

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