JG Summit Holdings, Inc., one of the Philippines’ largest and more diversified conglomerates, is working with Cognizant for a ServiceNow implementation and managed services engagement supporting its IT modernization journey.
Conglomerates often face significant operational complexity, stemming from the need to manage disparate business models, supply chains and service requirements across unrelated industries.
JG Summit’s business portfolio spans multiple industries, including consumer foods, air transportation and real estate, among others, creating a complex operating environment with diverse IT and service requirements.
The engagement is intended to help address this complexity by establishing more consistent and governed IT processes through the unified ServiceNow AI Platform.
JG Summit sought an advisory-led approach and strategic partner to maximize the value of the ServiceNow AI Platform and improve IT workflows and user experience.
Cognizant brings deep ServiceNow expertise and managed services experience, providing ServiceNow managed services, licensing, implementation and support to JG Summit through a transparent, right-sized model designed to improve cost predictability and scale over time.
Under the engagement, Cognizant is expected to deploy ServiceNow IT Service Management (ITSM) Professional, IT Asset Management and Strategic Portfolio Management (SPM) capabilities to establish a unified platform for helping automate IT service processes, track hardware and software assets, and govern project demand and portfolios.
The project aims to deliver a centralized, audit‑ready IT asset repository, improve visibility into software licenses and entitlements and introduce a structured demand and project management framework aligned to business priorities.
Cognizant is expected to implement Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) to support end‑to‑end asset visibility and control, including license compliance, audit readiness and cost management through normalization and reclamation.
The solution aims to accelerate deployment, reduce technical debt and support upgrade‑safe sustainability. It is designed to support mobile‑first service delivery and establish an AI‑ready foundation for advanced automation and agentic AI, positioning JG Summit to adopt next‑generation ServiceNow capabilities without platform re‑architecture.
Strategic Portfolio Management is expected to enable structured demand intake, portfolio visibility and prioritization aligned to business strategy, strengthening governance, transparency and resource utilization.
The program also includes embedded training and knowledge transfer to support sustainable internal ownership and long‑term operational control.
“This unified platform enables us to simplify and improve user experience, while building a foundation for sustainable innovation,” said Tina Alvarez, chief digital and information officer of JG Summit Holdings Inc.
Melissa Ries, group VP and managing director in Asia at ServiceNow, said JG Summit’s decision to standardize on the ServiceNow AI Platform reflects what we see across some of the world’s most complex enterprises: the need for a single platform that can help bring consistency, governance and visibility across diverse operations.
“With this foundation in place, JG Summit is creating the conditions for AI to operate with the appropriate safeguards, at scale and across business units,” said Ries.
