JEN by Shangri-La Hotels in Singapore go for no-staff check-in

NEC Asia Pacific and JEN by Shangri-La Hotels have introduced a contactless check-in solution at JEN Singapore Orchardgateway and JEN Singapore Tanglin, to provide a more efficient, customised and connected experience to guests through technology and innovation. 

For a safe and comfortable experience in hotels, NEC’s facial recognition solution offers a speedy, contactless check-in and check-out process. 

This reduces contact between guests and hotel staff and ensures a smooth and seamless experience for guests from the hotel lobby to their rooms. 

To further enhance the guest experience, the unmanned solution deployed at standalone kiosks in both JEN hotels comes equipped with E-Visitor Authentication (EVA) capabilities, which uses facial recognition technology to seamlessly verify a guest’s identity and validate their stay with the Singapore Immigration & Checkpoints Authority. 

Once this backend process is done, a room key will be dispensed and the check-in process will be completed, all within minutes. 

The face recognition technology is the core technology of “Bio-IDiom,” NEC’s biometric authentication brand, and features the world’s most accurate precision. 

“The check-in process…presents the first impression and sets the tone of the rest of one’s stay,” said Vathsala Subramaniam, general manager of JEN Singapore Tanglin by Shangri-La. “Hence, we looked closely into this and sought intelligent hassle-free front desk solutions to enhance the check-in and check-out processes.” 

Allen Khoo, general manager, JEN Singapore Orchardgateway by Shangri-La, added that through the implementation of NEC’s digital check-in kiosk, they wanted to increase our check-in capabilities and offer guests a “fast-lane” option. 

“With the added check-in resource, we could also minimise the time guests spend waiting in queues,” said Khoo. “At the same time, it relieves the administrative workload, allowing us to focus on more meaningful interactions with our guests and providing them with memorable experiences during their stay.”

Loke Siew Yeng, VP of NEC APAC’s digital business unit, said customer experience has become even more important, particularly now that leisure travel is making a comeback.

“The hospitality industry must adapt or risk being left behind,” said Loke. “By adopting an open and collaborative partnership with Hotel JEN, we were able to co-create a solution that addresses current needs and is also scalable to address future requirements that may come.”