ITC Infotech has introduced a digital workforce solution by equipping every employee with a digital bot, in partnership with RPA platform provider Automation Anywhere.
“We are truly embracing automation across our organisation to ‘Amplify Human Potential,’ said Sudip Singh, managing director and CEO of ITC Infotech. “This initiative will also deliver higher efficiencies across client engagements.”
ITC Infotech intends to leverage Automation Anywhere’s Digital Workforce Platform to empower its global workforce. By offering personal digital bots, it will enable employees automate and execute repetitive tasks and functions.
As a part of the overall solution, ITC Infotech and Automation Anywhere will develop customised bots across various job roles, functions and departments at ITC Infotech.
“Our vision is to create a world where every employee will work side by side with a software bot or digital workers, making the employees exponentially more productive and far more fulfilled,” said Milan Sheth, EVP for India, Middle East and Africa at Automation Anywhere. “ITC Infotech’s pioneering plans are closely aligned with our promise of creating an Intelligent Digital Workforce.”
This holistic embrace of automation sets the foundation for ITC Infotech to be the first technology services organisation to have developed digital personas for different roles across the company.
In the digitally enhanced work environment, digital assistants will aid in augmenting the capabilities of human workforce by building in predictability and higher productivity levels. These digital assistants are expected to directly impact employee experience by improving the quality of life at the workplace.
The digital bots will also deliver efficiency gains for ITC Infotech’s clients, through enhanced productivity of the ITC Infotech workforce.