Indonesia’s Directorate General of Immigration chose the HID U.ARE.U Camera Identification System as the facial recognition component for the automated border crossing (ABC) gate — or Autogate — installed throughout the Batam ports.
Reliable identity verification at border crossings oftentimes involves slow manual processes that create a ripple effect of inefficiency and security risks. Passengers endure long wait times leading to frustration, fatigue and dissatisfaction.
The directorate recognised this strain on travellers moving through its destinations — specifically in one of the region’s busiest locations — the international seaport at Batam Centre.
Batam Centre has one of the heaviest traffic among border spots between Indonesia, Singapore and Malaysia. Approximately 500,000 people move across Batam’s five seaports each year.
Extremely long wait queues for international departures and arrivals were a severe pain point for the port. The root cause was the outdated manual process of handling identity verification for the tremendous number of passengers moving through the centre.
People had to present their documentation papers and wait to be reviewed and verified before crossing the border.
Combining a self-service gate system, document reader and facial recognition camera immediately transforms border control and boosts the passenger experience.
This intuitive passenger verification begins when an individual approaches the Autogate and places their passport on the HID ATOM document reader to scan the data.
Once confirmed, the first gate opens, and the traveller steps forward in front of the HID U.ARE.U camera to scan their face. Once the system confirms a match between the passport photo and the passenger’s face, a second gate opens and the visitor is on their way — all within seconds.
The HID U.ARE.U camera stands out as an edge-computing device, delivering unsurpassed face detection, matching, identification and verification directly at the edge. The camera was selected based on its engineering that met the project’s many requirements.
These include combined HID-patented multispectral imaging (MSI) technology with artificial intelligence (AI) to deliver impeccable performance even in challenging lighting conditions.
There is also on-device biometric processing — face detection, capture, image quality checks and liveness detection for the highest level of performance and maximum data protection — as well as presentation attack detection (PAD) with passive liveness detection to prevent fraud attempts in unattended use cases.
“People moving through borders really appreciate the efficiency provided by this Autogate system with facial recognition,” said Silmy Karim, Director General of Immigration in Indonesia.
“Wait queues are now drastically decreased and passengers are empowered by the fast and convenient self-service process that has them on their way in a matter of seconds,” he said.
