Global tire company Hankook Tire has switched to Rimini Street Support for its SAP ECC 6.0 applications to reduce its annual maintenance fees by half.
With the efficiencies gained from switching, the South Korean company plans to focus its resources on developing innovative technology capabilities, including artificial intelligence and digital sensors.
Currently operating in over 180 countries, Hankook Tire has eight production sites and five R&D centers worldwide, with over 20,000 employees. The company’s CIO began to explore third-party support to address the need for more technical enterprise software expertise and support services for its heavily customized SAP ECC 6.0 applications.
“Keeping our business performing efficiently and at its highest level is very important to us,” said Seyul Ryu, chief digital and information officer, Hankook Tire. “The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core.”
“After learning about Rimini Street’s global availability and expert engineer support, we decided to switch our mission-critical ERP application support to Rimini Street to gain efficiencies and free up resources to focus on maximising manufacturing operations,” he said.
Hankook Tire, along with all Rimini Street clients, is assigned a Primary Support Engineer, backed by a team of functional and technical experts, who have an average of more than 15 years’ experience in the client’s software system. All clients also benefit from the company’s service level agreements of 10-minute response times for critical Priority 1 cases and 15-minute response time for Priority 2 issues.
“Most manufacturing companies, including Hankook Tire, are focusing on pursuing innovations in this demanding economic environment,” said Hyungwook “Kevin” Kim, regional general manager, Korea, Rimini Street. “Rimini Street enables these companies to take back the control of their IT roadmap, find efficiencies and free up funds to invest in innovation aligned with its business to drive competitive advantage and growth,”