Gunung Raja Paksi (GRP) has selected Rimini Support for S/4HANA to provide comprehensive, proven support for its mission-critical system.
This strategic move for the Indonesian private steel manufacturer has enabled the funding and staffing of its smart factory project as part of its larger Industry 4.0 initiatives.
“With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision,” said Ivan Widjaksono, head of digital transformation at GRP.
Michael Cortesio, Rimini Street’s VP of manufacturing and industry solutions, said GRP represents the broader manufacturing industry that sees Industry 4.0 as an opportunity to run more efficiently and gain a competitive edge.
“However, getting there requires finding ways to convert OPEX savings into CAPEX investments to implement hyper-automation solutions such as artificial intelligence (AI) and robotic process automations (RPAs),” said Cortesio.
For GRP, SAP is the backbone system that collects and governs its floor data. A highly customised system, it pushes the collected data to an AI system that provides analytical reporting, helping to visualise the SAP data with predictive analysis and speed up the decision-making processes.
“Data is everything when it comes to AI. Making sure we have SAP data collection running full-speed is essential to our operations, as the results can help us make fast, on-the-spot and long-term strategic decisions that impact production, cost, profitability, resource planning and more,” said Widjaksono.
The move to Rimini Street came with benefits for the manufacturer, including direct access to a named, dedicated Primary Support Engineer (PSE) backed by the expertise and knowledge of hundreds of engineers across the globe; SLAs with a guarantee of 10-minute response time for priority cases, with an average response time of less than 2-minutes for both P1 and P2 tickets; and savings of 50% on annual support fees and up to 90% on total support costs.
“We’re a manufacturer running 24 hours a day, so our SAP must be running 24 hours a day also. Rimini Street makes that possible,” said Widjaksono.
