Gramedia halves inventory time with Zebra’s RFID solutions

PT Gramedia Asri Media has successfully introduced Zebra’s RFID-enabled retail solutions at its stores to allow its shoppers to perform self-checkout and to help minimise shrinkage.

As Indonesia’s largest bookstore with more than 100 stores nationwide, Gramedia is constantly exploring innovative ways to improve its operations and customer service. Zebra’s RFID-enabled retail solution has helped Gramedia reduce inventory checking time by 50% and made self-checkout for shoppers 60% faster than manual checkout by cashiers.

This has enabled Gramedia to redistribute 75% of staff-hours from basic tasks to shopper-valued activities. Zebra’s RFID has also helped Gramedia to improve its stock accuracy by 50% and minimised human error.

“Zebra’s RFID solutions have improved our overall shopping experience by enabling faster, independent transactions, reducing human error, and minimising losses with the establishment of RFID-enabled exit gates,” said Agus Yulianto, IT Manager, Gramedia. “We believe that by continuing to utilise Zebra’s solution, it will significantly enhance our operational efficiency in terms of our stock-taking.”

Gramedia worked closely with Zebra partner PT Duta Kalingga Pratama (DKP) to implement and deploy the solution. Understanding Gramedia’s business challenges, DKP worked closely with Zebra to devise a tailored solution that saves money, drives efficiency, and improves resource utilisation.

“The retail market in the Asia-Pacific region is poised for significant growth, with sales expected to increase by 24% from 2023 to 2028å, driving 57% of the total global retail sales growth,” said Christanto Suryadarma, sales VP for Southeast Asia at Zebra Technologies. 

“In this rapidly evolving landscape, retailers must strategically invest in advanced technologies to enhance operational efficiency and customer experience,” said the VP. “By doing so, they will boost profitability and foster lasting customer loyalty, positioning themselves strongly in the competitive market.”