Gong Cha stores in Singapore go cashless with Wirecard

Gong Cha, a bubble tea retailer in Singapore, is using Wirecard’s payment technology at their in-store point of sales, including the cashless kiosks which reduce check-out lines and increase efficiency.

Wirecard provides payments acceptance services for all 25 Gong Cha stores in Singapore, and supports the retailer in its rapid expansion across the island as Singapore benefits from the bubble tea hype, with hundreds of thousands of cups sold every week.

Deployed in cooperation with Wirecard, the cashless kiosks offer both customers and the retailer a number of benefits, including a reduction in queuing times, faster checkout, and freeing up staff to take on further customer service roles.

“As payments in Singapore continue to digitalise, we find it essential to offer our customers the same digital experience they expect from any major retailer or service provider island-wide,” said Andy Oh, COO at Gong Cha.

“Together with Wirecard, we can ensure that every customer who chooses to visit us can pay with their preferred favourite method, in all of our locations. We are happy to partner with Wirecard as we continue to expand our brand across Singapore.”

Judith Loh, head of relationship management in Asia Pacific at Wirecard, said the company offers flexible solutions which can be adapted to the needs of any merchant.

With Wirecard’s payment technology, Gong Cha customers can pay for their purchases using their EZ-Link card, one of Singapore’s most widely used contactless payment solutions for public transport, retail, and government services.