Philippines-based digital solutions provider Globe Telecom has selected Amdocs’ AI and Data Platform for its information data hub.
Hosted on Google Cloud, the centralised platform promises to enable Globe to enhance its operations by embedding data-driven decision-making and providing more personalised customer experience across digital services.
Under the agreement, Globe will leverage Amdocs’ AI and Data Platform to deliver real-time business data in an integrated manner using an industry-standard enterprise data model. This platform will serve as a single source of truth across Globe’s business support systems.
According to Amdocs, creating a unified, structured data model will allow Globe to streamline data management, reduce complexity, and lower operational costs while supporting existing and new data consumption needs.
Globe CIO Raul Macatangay said their partnership with Amdocs will empower the telco to deliver enhanced, personalised services to customers while streamlining their operations.
“Insights derived from real-time data are essential for service providers to deliver next generation, contextualized experiences for their customers,” said Anthony Goonetilleke, group president of technology and head of strategy at Amdocs.
