GDEX turns to Nutanix to keep pace with e-commerce boom in Malaysia

Malaysia-based logistics and express carrier provider GD Express (GDEX) has adopted Nutanix Hybrid Cloud to keep pace with the fast changing demands in e-commerce. 

Since implementation, the technology upgrade has helped GDEX achieve a threefold increase in business transactions.

GDEX’ business-to-consumer (B2C) operations have tripled in transactions in the last three years, and represent 35% of their overall business. To continue on this growth path, GDEX needed to ensure compliance with service level agreements. 

Before adopting the Nutanix solution, GDEX was already managing up to 180,000 consignments a day, and each of these passed through multiple shipment tracking points before reaching its destination. The tracking points generate data that offers visibility on the shipment status, creating a myriad of records that needed to be processed and stored efficiently.

GDEX’ legacy IT infrastructure could not support its vision to scale. The company needed flexible modern infrastructure that could support seamless end-to-end operations and decided on Nutanix.

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“The logistics industry is fast changing, and the pandemic has made the business landscape even more challenging to navigate,” said Teong Teck Lean, managing director and group CEO of GDEX. “As a customer-focused and technology-driven company, we partnered with Nutanix to ensure that we are always ready to adapt to changes in customer and market demands.”

The company has since put in place three Nutanix Clusters and migrated all its core applications for governing shipments to the Nutanix Enterprise Cloud platform. Using the Nutanix AOS and Nutanix Prism Pro, the company’s IT team now manages server, storage and networking resources through a single pane of glass.

“After comparing our legacy infrastructure with Nutanix’ hyperconverged private cloud where software managed everything, it was clear that the latter would give us the rapid scalability we needed to support fluctuating volumes at a lower cost,” said Charles Ong, special project advisor at GDEX.

Ong said GDEX’ operations now run smoothly regardless of the volume of shipments. Staff now have all the information they need, whenever they need, to make sure deliveries are on schedule. 

Nutanix’ platform enables GDEX to scale in minutes to accommodate large order spikes for key E-commerce events such as 11.11, resulting in an approximately 100% increase in GDEX’ overall business revenues.

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