DXC Technology and ServiceNow have formed a centre of excellence (CoE), bringing together DXC’s industry and implementation expertise with ServiceNow’s generative AI solutions, to streamline AI adoption for customers.
This represents an extended strategic partnership between the two companies, intended to fast-track generative AI value for businesses globally, considering that organisations face pressure to quickly realise value from AI investments.
The DXC and ServiceNow GenAI Centre of Excellence aims to help customers accelerate their AI journey by leveraging the core capabilities of DXC’s “AI Impact” which combines consulting, engineering and secure enterprise services with ServiceNow’s generative AI solution “Now Assist.”
At the CoE, DXC AI consultants will guide joint customers as they modernise with AI to optimise technology performance and deliver real-world results.
For example, DXC has deployed Now Assist on its service delivery platform, transforming the incident management process and driving outcomes with AI for more than 500 clients.
This has helped streamline IT operations, increase efficiency and enhance the customer experience. In doing so, DXC has saved nearly 10,000 hours monthly.
DXC is working with customers to achieve incredible results with ServiceNow across industries.
One is Swiss Federal Railways, which uses DXC’s system integration to combine employee and customer-facing applications with the Now Platform, helping the railway safely transport 1.25 million passengers are 205,000 tons of goods each day.
Another is Jollibee Foods (JFC) which, together with DXC have established a long-term partnership built on innovation and support. DXC provides unified platforms, including ServiceNow, to manage JFC’s mission-critical store and enterprise operations, allowing their teams to focus on strategic priorities.
Still another is the City of Milan’s Civil Protection Department, which worked closely with ServiceNow and DXC to manage the receipt and distribution of personal protective equipment during the COVID-19 pandemic.
Globally, DXC has more than 2,000 ServiceNow certifications, over 1,300 accreditations, and continues to enhance talent through the ServiceNow focused Training Academy.
DXC is also a member of the ServiceNow Council AI Product Advisory Board, focused on advising ServiceNow on future AI products through sharing customer feedback.
