Regional healthcare company Doctor Anywhere has forged a partnership with customer experience technology pioneer Zendesk to scale and deliver better support for its users with Zendesk’s Suite.
Lim Wai Mun, founder and CEO of Doctor Anywhere, said delivering a seamless and intuitive healthcare experience serves as the foundation for building trust and loyalty among their users.
“Partnering with Zendesk puts our users’ needs further in focus as we enhance the support they can expect from us,” said Lim. “As we expand the business, we are also committed to continuously improving the quality of service we provide.”
Zendesk Suite lets customers engage with Doctor Anywhere on the channels they prefer, and is powered by automated workflows and intelligent bots.
Seamless integration and real-time analytics promises to deliver smarter service at scale, all the while empowering agent teams to collaborate easily and respond to customers faster.
“The way they (Doctor Anywhere) have disrupted the medical services space and the way they’re breaking down the barriers to access to medical services is admirable,” said Jenny Choo, regional VP of Zendesk Asia Pacific.
