CTBC Bank PH gives platforms makeover for better CX, security

CTBC Bank Philippines has partnered with Hitachi Asia to deliver improved internet and mobile banking experiences that are more user-friendly, faster, convenient, and secure to its clients. 

The redesigned web interface and mobile banking applications for CTBC Bank Philippines’ retail clients offer enhanced user experience and upgraded security features.

The redesigned application, Retail NetBanking, introduces a modern and user-friendly dashboard. 

The revamped interface presents a unified, at-a-glance view of users’ financial products, which simplifies navigation, streamlines functionality, and enhances the overall user experience. 

With personalised widgets and customisable features, users can prioritise the information that matters most to them.

Also, the Retail NetBanking integrates a suite of advanced security measures to safeguard user data, and assure users of their privacy and financial information. 

In addition to requiring the input of User ID and password, a time-based One-Time Password (OTP) system is introduced to fortify defences against unauthorised access. 

Device recognition technology detects and remembers trusted devices for an added layer of verification, while Secure Socket Layer (SSL) encryption creates a secure and encrypted link between the user’s device and the banking servers, ensuring that all data transmitted remains private and integral.

In anticipation of future updates, CTBC Bank Philippines plans to introduce even more security features, including biometric authentication for transactions, to provide users with both ease of access and peace of mind regarding their financial transactions.

“This collaboration is not just about enhancing our digital interfaces; it’s about reimagining the banking experience for our clients,” said Oliver D. Jimeno, president and CEO of CTBC Bank Philippines.

“Our new web and mobile banking platforms are designed to meet the needs of our clients, providing them with the essential tools to manage their finances efficiently and securely, anytime and anywhere,” said Jimeno. “This is a key step in our digital journey to not only remain competitive but also make banking more accessible to the general public.”