Cathay Financial Holdings (Cathay FHC) is working with OpenAI to strengthen the group’s core capabilities in AI research, deployment, and governance.
Cathay FHC is the first financial institution organization to work with OpenAI at this scale to bring artificial intelligence advanced capabilities into its operations in Taiwan.
As AI reshapes industries worldwide, financial institutions are increasingly exploring how advanced AI can transform internal operations, strengthen decision-making, and enhance customer services.
Through their collaboration, Cathay FHC will deploy ChatGPT Enterprise across its subsidiaries and equip its employees with secure, enterprise-grade AI tools that are built with security and regulatory compliance.
The rollout will support teams in their day-to-day work while accelerating the development of new AI powered applications.
Cathay FHC CTO Marcus Lopez said the firm will leverage OpenAI’s technologies and engineering expertise to progressively introduce Agentic AI into its existing financial workflows.
“This will deepen intelligent and automated applications across business scenarios and support the transformation of our operating models,” said Lopez.
“In addition, both parties will develop structured training and enablement programs to strengthen employees’ AI proficiency, enabling AI to become an effective digital teammate that elevates operational performance and modernizes workplace practices,” he added.
Oliver Jay, managing director of OpenAI’s international operation, said Cathay FHC has a clear vision for bringing advanced AI into the financial sector in a responsible and innovative way.
A key focus of this collaboration is the creation of an enterprise-grade AI workstation that integrates OpenAI’s advanced large language model capabilities with Cathay FHC’s internal knowledge bases and proprietary intelligent agents.
The platform is expected to deliver a scalable, governable intelligent work environment and AI assistants for employees. It will enhance knowledge processing and day-to-day operations such as document summarization and rewriting, data synthesis, presentation generation, and operational inquiries.
The workstation will also support natural-language-based code generation to accelerate engineering development and business automation.
Secure integration with existing enterprise systems will further streamline workflow connectivity and improve information accessibility.
In addition to deploying ChatGPT Enterprise, Cathay FHC is also using OpenAI’s API to build new AI applications. Two initial initiatives focus on developing agentic AI systems for corporate banking and insurance.
OpenAI will extend its technical experts to build an intelligent agent engine capable of multi-agent orchestration, along with a continuously evolving financial-domain knowledge system.
These advancements will enhance operational efficiency while strengthening risk management and decision transparency, ensuring that all applications meet rigorous regulatory and compliance requirements.
