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Customer Experience

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Customer Experience

Bespoke experience keeps 9 in 10 customers loyal to brands

Customer Experience

SOCASH teams with supermarkets to converge retail, banking

Customer Experience

APAC firms less keen on constant ‘work anywhere’

Customer Experience

Jollibee picks Qualtrics for global CX program

Digital Transformation

StanChart goes virtual with Mox Bank in Hong Kong

Big Data & Analytics

Oz insurer Helia picks Informatica to boost data governance

Customer Experience

EVme taps Saleforce to rev up expansion with connected CX

Customer Experience

Being obsessed with empathy when transforming customer experience

Customer Experience

APAC shoppers prefer online stores with items in stock, priced lower

Customer Experience

HDFC Bank leans on Backbase for next-gen digital banking platform

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FEATURES

Strategy

Marketing tech should be more people-focused: NetApp CMO

Strategic storytelling drives NetApp’s marketing efforts as CMO Gabie Boko envisions technology that fosters personal connections.

IoT interoperability is still a challenge: StarHub CTO

How Grab’s cloud strategy opened new innovation routes

Freyabadi Indotama breaks the mould with automation

OPINION

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