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Customer Experience

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Customer Experience

Feros Care taps Vonage for social, telehealth solutions in Oz

Security

Firms are unready as fraudsters target customer loyalty programs

Security

DBS eases banking for SMEs with face verification tech

Customer Experience

Linius, SportsHero ink deal for Indonesian football

Customer Experience

SK Jewellery launches virtual concierge service

Customer Experience

Zendesk and the art of Mailchimp’s customer support operations

Customer Experience

COVID-19 pandemic mutates customer conduct

Customer Experience

Automation seen boosting CX rise amid pandemic

Network

PLDT picks Amdocs to automate network operations

Customer Experience

Manulife teams with dacadoo for healthier lifestyle offers

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FEATURES

Cloud

How Grab’s cloud strategy opened new innovation routes

Grab’s cloud strategy leverages multi-cloud capabilities and AI to optimise operations, enhance services, and drive financial inclusion.

Freyabadi Indotama breaks the mould with automation

AI data centres power Indonesia’s digital transformation

Digital Edge CEO outlines strategy for meeting AI demands

OPINION

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