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Customer Experience

How Zalora’s omnichannel tie-up made them pandemic-ready

Customer Experience

Tokio Marine Vietnam digitises processes with OpenText

Customer Experience

JEN by Shangri-La Hotels in Singapore go for no-staff check-in

Customer Experience

Spend on digital customer engagement amped Singapore firms’ revenues by 61%

Security

Consumers in SG, Oz most likely to ditch breached firms

Technology

Overcoming fraud challenges in ‘buy now, pay later’

Customer Experience

Leading firms see AI, analytics as power tools of CX

Customer Experience

Understanding the evolved consumer in a digital decade

Customer Experience

Tata Communications back on the grid with Formula 1

Big Data & Analytics

Veeam upgrades data protection for Kasikornbank in Thailand

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FEATURES

Big Data & Analytics

How Coles and TfNSW illuminated blind spots through Splunk

Supermarket chain Coles and government agency Transport for New South Wales deployed Splunk for observability capabilities. Their tech leaders and specialists talk about several use cases.

Zendesk CTO on building the “conversational CRM”

How StarHub is addressing the demand for more cloud roles

Zooming in on LingoAce’s digital refresh

OPINION

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