BIG Caring Group has selected RISE with SAP on Amazon Web Services (AWS) to deliver a unified, scalable cloud-based data platform to integrate its retail pharmacy operations across more than 500 stores in Malaysia.
The group was formed through the merger of BIG Pharmacy Healthcare and Caring Pharmacy in 2023.
In 2019, Caring Pharmacy’s legacy on-premise enterprise resource planning (ERP) software started encountering capacity bottlenecks and complex data transformations that slowed cross-divisional collaboration.
As its network of stores grew, Caring Pharmacy recognised the need for a more robust and modern ERP system to streamline its retail operations.
In 2021, the company deployed SAP S/4HANA Retail to streamline essential functions including supply chain management, inventory control, and customer relationship management (CRM).
When the company merged with BIG Pharmacy in 2023, the complexity of its retail operations intensified. The newly formed BIG Caring Group saw an opportunity to further accelerate its digital transformation efforts and integrate disparate systems into one secure, scalable, and agile cloud-based platform.
“We have selected RISE with SAP on AWS to help us access more accurate and comprehensive data across the entire group, so that we can respond with more agility to customer demands and supply chain volatility,” said Ooh Chin Boon, CIO at Big Caring Group. “This strengthens our capacity to deliver enhanced customer experiences and future proof our business.”
The adoption of RISE with SAP on AWS signals a transformative leap for BIG Caring Group, enabling the company to consolidate data from hundreds of stores and various divisions into a single, unified platform in the cloud.
By seamlessly integrating critical business functions such as inventory management, procurement, financial reporting, and customer engagement, the group expects to significantly improve operational efficiency by cutting down manual processes and operating costs, and accelerate decision-making across all business units.
Deploying RISE with SAP on AWS is also expected to provide BIG Caring Group with flexibility and scalability. As the retail pharmacy market evolves rapidly, the group can now tap on AWS’s extensive footprint in the region to efficiently adjust its operations to meet changing customer demands and market conditions.
Looking ahead, as BIG Caring Group rolls out the implementation, its strengthened digital foundation will also provide quicker access to rising new technologies, including generative AI and advanced predictive analytics.
Through advanced AI-powered capabilities powered by SAP and AWS, BIG Caring Group is looking to set new standards in customer experience through optimised inventory management, enhanced customer engagement, and operational excellence.
