bellFace, providing online sales systems in Japan, has engaged Vonage to power its video call solution.
bellFace enables companies’ sales and customer support teams to maximise sales results and productivity with its intuitive video call service, which offers consulting, reporting and analytics functions.
Integrated within bellFace’s platform, the Vonage Video API enables users to smoothly transform offline sales activities online without needing to install or subscribe to any third-party video conferencing software.
bellFace’s eponymous online sales system was launched in 2015 and has been used by more than 2,500 companies. It allows businesses to connect with customers instantly, without the need for application installation or a URL.
Users can also streamline their sales organisation and management by sharing and analysing customer interaction data with the whole team.
“Since the start of the pandemic we have seen increased interest in our solution as in-person meetings became challenging and more companies adopted teleworking,” said Yusaku Matsuda, general manger of SRE Group at bellFace.
“By leveraging the Vonage Video API, bellFace can offer users stable video call solutions and customise them with sales-relevant functions,” said Matsuda.
The pandemic has significantly increased the usage of video call tools. bellFace began providing free services for three months from March to May 2020, and the number of inquiries during that period was about 12,000 — which shows the acceleration in interest and need for online business meetings.
“Providing effective sales and customer support is crucial for business continuity,” said Sunny Rao, SVP and general manager for Asia Pacific a t Vonage. “While the pandemic has accelerated the need for digital transformation, many organisations face challenges adapting to this change.”
The Vonage Communications Platform has more than one million registered developers and offers a full suite of programmable voice, video, messaging, and email services to forward-thinking businesses throughout the Asia-Pacific market and worldwide.
Vonage APIs allow developers to easily enhance and build innovative customer experiences directly into their existing applications and devices.