Bank of Queensland (BOQ) is migrating its debit cards to the FirstVision platform from Fiserv, to bring an enhanced set of capabilities to debit card holders as part of the bank’s comprehensive new digital offering.
With this, BOQ can offer in-demand functionality including the ability for customers to add cards to their digital wallets and pay using wearables. Because FirstVision is a cloud-based managed services solution, the bank is also positioned to rapidly add new services and scale, which is essential in today’s ever-changing payments environment.
FirstVision facilitates card issuing and processing with fully integrated adjacent services that span the issuing lifecycle, assisting the bank to digitally enable its debit cards and enhance the customer experience.
With this new technology, the bank can streamline card issuance and management for both physical and digital cards. BOQ customers will benefit from an enhanced digital experience and access to innovative technology that allows them to manage their spending and tailor preferences to suit their individual needs.
“Customers want simple, instant, and reliable payments capabilities, which is why we’ve partnered with Fiserv to deliver a tailored and sophisticated product through a simple service model,” said Sophie Tilden, BOQ general manager for everyday banking and deposits.
Kees Kwakernaak, Fiserv general manager in Australia and New Zealand, said that with this move to cloud-based debit card management, BOQ is positioned to meet the needs of the current market and adapt quickly to meet changing demands in the rapidly evolving payments space.