The Bank of East Asia (BEA) has partnered with UiPath to scale the use of enterprise automation solutions as part of its digital transformation strategy.
BEA is the first financial services institution in Hong Kong to cooperate with UiPath, having adopted UiPath enterprise automation solutions since 2018 to enhance operational efficiency and customer engagement capabilities.
By applying enterprise automation solutions across end-to-end customer journeys and connecting systems and applications, the bank is strengthening its internal operations and fostering stronger customer relationships to deliver a tailored customer experience.
Adopting UiPath enterprise automation solutions has helped the bank save over 553,000 hours in processing time, resulting in enhanced productivity.
Currently, BEA has 77 attended automations, saving 29,000 hours annually for the bank. The implementation also facilitates more precise risk control and mitigation for BEA.
In addition, BEA leverages UiPath solutions in the User Acceptance Test (UAT) of the Corporate Digital Channel system to set up test data.
Previously, configuring test data for UAT presented a heavy workload for the development team. With UiPath Robotic Process Automation (RPA), the team has developed its own robotic processes to automatically generate customer records for testing purposes. This automation reduces the average test data setup time from 20 minutes to just one minute, significantly improving team efficiency and reducing error rates.
“Our collaboration with UiPath has been supporting and facilitating our bank’s digital transformation,” said Stephen Leung, BEA’s Group CIO, general manager and head of technology and productivity division.
“With operational efficiency largely boosted through automation, we have laid a solid foundation for BEA to develop additional digital capabilities, optimise internal processes, and deliver seamless services both within and outside the bank,” said Leung.
Disaree Wong, UiPath regional VP and general manager in Hong Kong and China, said BEA has been a good example of how enterprises can successfully integrate automation to accelerate digital transformation.
