PT Bank Danamon Indonesia has integrated SAP Business AI solutions – including SAP’s generative AI copilot Joule – into its HR processes, helping to enhance the efficiency of its employee-related tasks, from planning to decision-making.
Established in 1956, Bank Danamon operates 856 branch offices, over 60,000 ATMs across 34 provinces in Indonesia, and offers online banking services for individuals and businesses.
With over 8,000 employees, the bank required a scalable talent management approach, prompting it to turn to SAP for help.
SAP Business AI is built into the SAP applications that power critical business processes for 46,000 customers across Asia-Pacific and Japan. It comprises a range of AI innovations that have been developed using extensive industry-specific data and deep process knowledge, all created using responsible AI practices.
Since 2017, Bank Danamon has utilised SAP cloud technology through SAP SuccessFactors.
By now integrating SAP’s Business AI within SAP SuccessFactors into its HR processes, the bank expects to further enhance its employee engagement using AI-generated insights and personalised candidate matching in recruitment, all accessed via a single HR platform.
This centralisation of data helps mitigate data security risks, leveraging SAP’s security and database management systems.
Bank Danamon has already seen success from leveraging automation in its human capital operations, giving support to its decision to integrate SAP Business AI solutions.
Its implementation of a conversational, self-service user interface on SAP SuccessFactors and subsequently its SAP SuccessFactors WorkZone in November 2022 contributed to significant results, including improvement in paperless operations, reduction in HR support tickets, increase in empowerment to manager, and simplification in HR processes.
Handri Yustanto, head of business process and digitalisation at Bank Danamon’s corporate human resources team, said the implementation of SAP Business AI frees their employees to perform more productive tasks beyond administrative tasks.
“Business AI also helps to provide recommendations to improve talent management, impacting the company’s long-term goals,” he said.
