Averis, a provider of global business services and solutions that caters to various industries is adopting RISE with SAP S/4HANA Cloud, SAP Business Technology Platform (BTP), and SAP Ariba to improve operational agility and resilience, optimise cost, and enhance client satisfaction.
Headquartered in Malaysia with offices in Asia, the Middle East, and the Americas, Averis provides shared services such as finance, human resources, and procurement to over 300 clients across the globe.
For over 15 years, the company ran its core business processes on a traditional on-premise SAP enterprise resource planning (ERP) system.
As the company continues its global expansion, Averis needs to transform and modernise its IT landscape to enhance capacity planning, simplify system upgrades, and manage operational costs more efficiently.
Migrating to SAP’s cloud solutions was an obvious pathway, but Averis required some sensitive customer data to continue to be stored on-premise, so it can retain flexible control.
RISE with SAP proved to be ideal for Averis due to its customisability and adaptability, enabling the company to adopt a hybrid approach that integrates both public and private clouds, successfully overcoming its unique business challenges.
”Over our 15-year partnership, SAP has consistently demonstrated a deep understanding of our business and commitment to our success,” said Herminto, VP of Group IT at Averis.
“With their unwavering support, we could tailor a hybrid strategy that works for us, so we can reap the full benefits of the cloud while maintaining control over sensitive data, ultimately enhancing our business continuity and reducing costs for our clients,” said Herminto.
Moving most of its infrastructure to the cloud has enabled Averis to unlock new capabilities in data analytics, automation, and client engagement. Averis has recorded an 8.5% uptick in client satisfaction due to faster turnaround times, more personalised service delivery, and greater agility in handling unexpected requests.
RISE with SAP will also enable Averis to replace its traditional CAPEX/OPEX operating model with a pure OPEX model, optimising its technology cost structure and achieving an 11.5% drop in total cost of ownership (TCO). As a result, the company can scale and adjust its computing requirements according to business needs, while reducing risk and enhancing stability of its IT environment.
Further, Averis is future-proofing its business with the right foundation to accelerate its innovation in fast-growing areas such as artificial intelligence (AI) and sustainability. The company expects to use AI to increase employee productivity and optimise resource utilisation in its facilities.
