Ashikaga Bank has engaged Fujitsu to implement “FinSnaviCloud,” a cloud service supporting inheritance-related procedures.
This service is part of a personalised experience, an offering from “Uvance for Finance,” that integrates real and digital to realise optimal financial services for each individual.
The cloud-based platform streamlines the entire inheritance process for financial institutions, from initial acceptance through to final disbursement.
Through implementation of “FinSnaviCloud”, Fujitsu will support Ashikaga Bank in enhancing the convenience of inheritance procedures for its customers, while simultaneously improving efficiency and promoting paperless workflows through the centralisation of inheritance operations at its headquarters.
This initiative directly contributes to the digitalisation efforts of Ashikaga Bank, which is actively strengthening its response to the increasing number of inheritance cases driven by the rising elderly population in Tochigi Prefecture.
Japan is experiencing rapid population aging, leading to an increase in inheritance procedures. Simultaneously, financial institutions face challenges such as the burden on heirs to visit branches, the individual-dependent nature of inheritance administration, and increasing workloads for staff.
In this context, financial institutions are required to provide services promptly. Ashikaga Bank, anticipating a further rise in the elderly population and inheritance cases in Tochigi Prefecture, is introducing “FinSnaviCloud,” a service that supports inheritance administrative procedures, with the aim of improving the convenience of inheritance procedures and reducing the workload on its branch offices.
With the introduction of “FinSnaviCloud,” Ashikaga Bank will promote the digitalisation of inheritance procedures and concurrently centralise administrative tasks at its headquarters.
“FinSnaviCloud” will enable web-based acceptance in addition to conventional branch counters and phone calls, allowing heirs to complete procedures regardless of time or location. After acceptance, the Inheritance Center, which is Ashikaga Bank’s headquarters, will consolidate the administrative tasks for inheritance cases from each branch and centrally manage case progress information.
The procedure navigation function will support the selection of necessary documents for the procedure, and also enable the digital uploading of public documents such as family registers and wills via terminals. Furthermore, for each inheritance case, the system can chronologically track the content provided, inquiry response history, and document sending and receiving status. This allows for efficient execution of inheritance administration while grasping the status of cases across all branches.
As a result, customers will be able to enjoy services remotely that are equivalent to in-person interactions, and Ashikaga Bank will reduce employee burden through paperless operations and shortened processing times.
Ashikaga Bank has traditionally promoted the centralisation of administrative tasks at its headquarters to improve administrative efficiency and reduce employee workload at its branches. With the introduction of “FinSnaviCloud,” the bank aims to increase the centralisation rate for inheritance procedures from the current around 40% to 70% over.
Ashikaga Bank plans to further consider leveraging the functions of “FinSnaviCloud” in the future, such as a feature that assists in generating inheritance relationship diagrams from family registers using AI-OCR, along with pre-inheritance simulations and support for creating “ending notes.”
Moving forward, the bank will continue to contribute to the creation of a prosperous future for local communities by fostering an environment where every individual living in the region can use financial services.
