Al Ahli Bank of Kuwait (ABK) has partnered with EdgeVerve Systems, a subsidiary of Indian outsourcing giant Infosys, to steer its automation journey using AssistEdge Robotic Process Automation (RPA).
The AssistEdge platform will provide integrated software robots to automate high-touch, repetitive process and modernise customer service, improve business processes and enhance operational productivity.
Somnath Menon, Group Chief Operating Officer – Al Ahli Bank of Kuwait, said, “Robotic Process Automation is part of ABK’s digitization strategy to transition to the next level of innovation and technology in banking. ABK has collaborated with EdgeVerve and successfully implemented RPA in key areas of Operations and Information Security. We continue expanding the scope to include other areas to improve efficiency, productivity, security, and enhance customer experience. The automation journey will enable us to migrate repetitive tasks to the digital workforce and reskill our staff to deliver more value added activities.”
Atul Soneja, SVP & Global Head – Edge Products and Infosys Nia, said, “We are excited to work with Al Ahli Bank of Kuwait in their process automation journey, driving cost efficiencies and streamlining its operations. Our relationship with Al Ahli Bank comes at a critical juncture as the industry pivots towards intelligent automation, and AssistEdge is well poised to release a series of breakthrough innovations to help our clients embrace cognitive capabilities.”
Venkatramana Gosavi, SVP and Global Head of Client Engagement, Infosys Finacle, said “Al Ahli Bank of Kuwait has been a front runner in adopting leading edge technologies to accelerate growth and deliver a digital age banking experience to its customers. The bank has already achieved a generational leap with the next generation Finacle suite of banking solutions. We are pleased that the bank has chosen EdgeVerve’s AssistEdge to expand its transformation journey and drive scalable automation to enhance customer service and productivity.”