Airbus, FPT Software set up CX centre in Singapore

Photo courtesy of FPT Software

FPT Software has signed an agreement with Airbus to support the set-up of a new Skywise Customer Experience Centre at the latter’s upcoming regional hub in Singapore’s Seletar Aerospace Park.

The centre will allow both visitors and potential customers to learn more about the cutting-edge digital services that are available via Skywise, Airbus’ open aviation data platform.

FPT Software is a partner in the Skywise programme and has helped to strengthen the development its ecosystem in the Asia-Pacific region. This includes a training system for both third-party users and software developers.

FPT Software has collected, standardised and integrated data from more than 30 airlines in 15 countries worldwide into the Skywise platform.

Launched in 2017, Skywise is fast becoming the open platform of reference used by major aviation players to improve operational performance, ensuring complete data continuity with benefits across the entire value chain.

Skywise provides all users with one single access point to their aggregated and anonymised aviation data, enriched from multiple sources across the industry into one secure, cloud-based platform.

The platform frees data from organisational siloes, allowing automated reporting, benchmarking capacity, and access to applications improving airlines operations and reducing their costs.

The more data that airlines or OEMs share into the Skywise Core platform, the more accurate the predictions and models are for connected customers. Skywise is powered by Palantir’s Foundry technology.

Over 80 airlines around the world have connected their Airbus and non-Airbus fleet to Skywise. These include Cathay Pacific, Philippine Airlines, PAL Express, Citilink, Garuda Indonesia, Malaysia Airlines, Loong Air, Azul, Hawaiian Airlines, Frontier Airlines, Jazeera Airways, Flynas, Air Arabia, Air Seychelles, Pegasus, Aegean Airlines, VivaAerobús, and Viva Air.